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All locks fitted to BS Standards and Insurance company specifications |
Call now on 07973 759043.
Lockwise have been servicing locks in the Bournemouth and Dorset area since 1999.
We cover parts of East Dorset and the edge of Hampshire.
We supply, fit, service and repair a wide range of locks.
We can open any lock, and can save you time and effort in changing locks. We can fit and service digital lock systems.
Lockwise can also service all mortice locks, and UPVC locks. We often replace lost keys.
Lockwise has a loyal customer base who recommend our services.
Should you have any question about any of our services, just visit ourcontact page and we will get back to you asap.
If you would like to make a complaint please submit this in writing to: james.palmer@lockwise.com
Registered in England & Wales 03738548. Address: 9 Burnbrae Road, Ferndown, BH22 8RL
COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 07973759043, or email us at james.palmer@lockwise.com
We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.